Startup Tips
Startup Tip #12: Become part of the company workflow
Episode Summary
Startup Tip #12: Become part of the company workflow
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Episode Notes
- Want to reduce churn?
- Of course you do!
- Make your product part of your customers’ daily workflow.
- Engaged users don’t churn.
- And really there’s no more sure-fire way to keep a customer engaged than by becoming a part of the workflow of the entire company!
- The fastest way to do this is by having multi-user support in your product.
- When multiple people within a company start getting value out your product, it’s much harder for them to churn.
- You’ve become part of an entire organization’s or department’s toolset
- And people don’t like changing tools.